Country
Italy Italy
Departement
Service
Job description

You provide 1st line service to the Xeikon customers using advanced digital presses in their production environment.  Your goal is to guarantee an optimal functioning of the Xeikon machine, to assure the service levels agreed with the customer and to assist the customer in achieving the best printing quality.

Aiming for customer satisfaction is part of your attitude.

Your working area will be Italy, mainly in north and central Italy. (Milan)

 

Main tasks:

-      Phone support on Xeikon machines, finishing equipment and workflow

-      IScheduled and preventive maintenance at customer’s site to assure high efficiency of the Xeikon engine

-      Site surveys in preparation of a machine installation

-      Support during machine installation till full acceptance of the production line

-      Technical support for workflow and application topics

Profile

 

-      First class technician with a technical educational degree (bachelor) and experience in machine maintenance,

field engineering and/or graphics industry

-      Good practical, up-to-date knowledge of common IT hard- and software

-      Excellent analytic skills, quick learner of technical data

-      Customer oriented

-      Self-supporting, flexible, stress resistant

-      Cost conscious, pragmatic

-      Italian and English speaking, writing, reading

 

You can count on preference in case you have understanding of

-      Digital printing machine hardware and software

-      Finishing equipment for printing industry

-      Graphics and print process

-      Prepress software: adobe creative suite CS5

-      Page Imposition layout & software

-      How to generate HR PDF files

-      RIP software simular to Harlequien or Adobe CPSI

-      Color management ICC profiles

-      Workflow Esko, Prinergy, etc

-      Papers and substrates

"We are always keen to meet talented, energetic team players who wish to share in the goal to continuously raise our performance standards in order to meet the quality, cost, delivery and service requirements of our customers."
Hélène Boehlen - HR Director
Xeikon offers

Xeikon

-      An enthusiastic environment in a Service department which plays an important business role for Xeikon

-      A challenging job with direct responsibility towards the customer

-      Intensive training on Xeikon products

-      An internationally operating company, active in innovative digital printing