Belgium Belgium
Nederlands, Engels

Xeikon is a worldwide company that develops, produces and distributes high technology products and services for digital printing industry.


Job description: Customer administration agent

The Customer Administration Agent is responsible for recurring order processing and related administration. This requires correct and close communication and cooperation with the customer and the involved Xeikon or Flint departments: logistics,  planning, purchase, local sales offices, service managers and engineers, credit control.

1.             Task list

In order to successfully perform the above described responsibilities, following tasks need to be performed on a daily basis:


General order processing (all order types)

order creation

order release process flow

back orders follow up

material availability

delivery processing

tracking information

customer requests and questions

correction of delivery issues/errors

applying exceptional sales agreement discounts

Return orders

return order creation

follow up on physical return

follow up for credit

Credit requests

create credit request

obtain correct info for approval


Tools for technicians

Car stock adjustments

customer overviews for sales

invoice postal mail

General reception calls

service calls Benelux

Maintenance customer cards


Additional customer administration tasks

will have to be performed when requested. This consists mainly of customer contact by telephone ,mail or regular post regarding general communication from Xeikon to the customer. (e.g. mailings)

2.       Team organisation

Reports to: the teamleader of the Customer Administration

Location: Lier (Belgium), training (approx. 3 months) : Eede (Netherlands)

Ownership: responsibility and accountability for own assigned region and assistance to other regions and colleagues when required.


You are an experienced administrative person, who can manage a diverse workload. You are flexible, have knowledge of SAP.  You can communicate well both orally and in writing in English

You live nearby Lier.

"We are always keen to meet talented, energetic team players who wish to share in the goal to continuously raise our performance standards in order to meet the quality, cost, delivery and service requirements of our customers."
Caroline Ghesquière - Intl HR Business Partner

An exciting job in a strond R&D-oriented company.

A fulltime contract of indeterminate duration.