Country
France France
Departement
Service
Job description

Within Xeikon, an internationally operating company, active in innovative digital printing, the Regional Service Manager is responsible for the delivery of the required services as installation, on site repair services, training, consultancy and other premium services to our customers in his region.  He’s leading a team of experts operational in his region and takes the lead for sales of services to existing customers in his region.  He/she is responsible for the P&L of service in the region.   

 

Functional responsibilities include

Team Management of a team of service engineers and trainers

  • People management of the team
  • assure performance and supervise results of the engineers,
  • handling issues escalated by engineers (through technical assistance and mainly customer relation handling)
  • Planning of team resources

 

Profit/loss management for Service: Cost control and revenue generation

  • Optimization of processes, team planning and activities in order to optimize cost efficiency
  • Push revenue by sales of services
  • Support to Sales managers for sales of services at machine sales

 

Regular reporting of Service activities and Profit & Loss in the assigned region

 

Operational:

  • control of the service call process
  • high involvement in logistical operations for the area
  • organizing interventions, trainings, …
  • ownership of the machine installation process ( = organization of installations, planning, round table meetings, site surveys, communication link between customer and HQ, supervision, acceptance, organization of service activities for the new customers)

 

Shared responsibility with Sales managers for Toner sales (recurring sales):

  • Follow up of key accounts: detection of potential and trends
  • Implement actions to generate higher print volumes (“aXelerate”)

 

Close cooperation with sales team

  • To assure working and reliable technical solution
  • To reach a profitable service and recurring revenue for new customers

 

Profile
  • Mature and/or talented team manager in service management environment with technical and commercial skills
  • Educational Qualification: Master Degree or Bachelor with significant working experience
  • Knowledge & experience of printing industry is a very strong plus.
  • Excellent communication (verbal and written) and customer service skills.
  • Ability to effectively develop and manage a small local team in line with the company strategy.
  • Demonstrated project management and operations skills
  • Good reporting skills (internally + to customers)
  • Stress tolerant, able to cope with challenging cost sensitive environment
  • Positive, constructive attitude
  • Language: French (native) and English.  Spanish or any additional is a plus
"We are always keen to meet talented, energetic team players who wish to share in the goal to continuously raise our performance standards in order to meet the quality, cost, delivery and service requirements of our customers."
Hélène Boehlen - HR Business Partner
Xeikon offers
  • An enthusiastic, ambitious environment in a Service department which plays an important business role for Xeikon
  • A challenging job with direct responsibility towards the customer
  • Intensive training on Xeikon products
  • An internationally operating company, active in innovative digital printing