Your main responsibility is to provide training to our customers with the goal to maximize the productivity and quality of our customers’ production output, using a Xeikon Digital printing machine. You will provide application support, print consultancy, media scripting services and training of their pre-press and production staff.
Additionally, being part of the head quarter customer support team, your HW, SW and application expertise will be important in 2nd line service as well.
You work worldwide as PCT, traveling for 60% of your time. While not traveling, you will provide in house training to customers and provide 2nd line support in the HQ in Lier.
Main tasks as PCT
• Training of new operators of the Xeikon presses
• Provide workflow, application and media scripting training
• Training, consultancy and support related to color management, scripting
Main tasks as 2nd line Engineer, with main focus on print application
• Technical Support to First Line Support engineers, dealer technical personnel and customers.
• Taking problem ownership, set up and implement action plans till full solution
• Troubleshooting and root cause detection
• Escalated problem solving at customer sites
• Remote problem solving over phone and mail contact with 1st line engineers and customers
- Technical educational degree (bachelor) with some years of experience in machine maintenance, field engineering or graphics industry
- Experience as engineer, operator or trainer in a technical production environment
- Good analytic skills, quick learner of technical data
- Good practical, up-to-date knowledge of common IT hard- and software
- Customer oriented
- Self-supporting, flexible, stress resistant
- Cost conscious, pragmatic
- English is a must; Dutch is a plus; any additional language is a plus
You can count on preference in case you have basic understanding of
- Digital print technologies, inkjet and/or electrophotography
- Digital printing machine hardware and software
- Finishing equipment for printing industry
- Graphics and print process.
- Prepress software: adobe creative suite
- Page Imposition layout & software
- Color management ICC profiles
- Papers and substrates
"We are always keen to meet talented, energetic team players who wish to share in the goal to continuously raise our performance standards in order to meet the quality, cost, delivery and service requirements of our customers."
Hélène Boehlen - HR Business Partner
- An enthusiastic, ambitious environment in a Service department which plays an important business role for Xeikon
- A challenging job with direct responsibility towards the customer
- Intensive training on Xeikon products
- An internationally operating company, active in innovative digital printing