Country
United Kingdom United Kingdom
Departement
Service
Job description

You provide 1st line service to the Xeikon customers using advanced digital presses in their production environment.  Your goal is to guarantee an optimal functioning of the Xeikon machines, to assure the service levels agreed with the customer and to assist the customer in achieving the best printing quality.

Aiming for high customer satisfaction is part of your attitude.

Your working area will be UK, with preferred location of York.  You are open for occasional international travel.

Once up to a good level as 1st line service engineer, you could further be trained further towards Print Consultant and Trainer.  In this role, you get additional responsibilities to advise and train customers about digital printing and printing workflow.  You continue to support customers as service engineer during interventions and on phone support.

 

Main tasks:

-      Phone support on Xeikon machines (both Electrophotography and Inkjet technology), finishing equipment and workflow

-      Interventions, scheduled and preventive maintenance at customer’s site to assure high efficiency of the machines

-      Site surveys in preparation of a machine installation

-      Machine installation till full acceptance of the production line, with support from HQ installation team

-      Technical support for workflow and application topics

Profile

-      First class technician with a technical educational degree (bachelor) and some years of experience in machine maintenance, field engineering and/or graphics industry

-      Good practical, up-to-date knowledge of common IT hard- and software

-      Excellent analytic skills, quick learner of technical data

-      Customer oriented

-      Self-supporting, flexible, stress resistant

-      Cost conscious, pragmatic

-      Perfect English

 

You can count on preference in case you have understanding of

-      Industrial Inkjet and Electrophotography printing technology

-      Digital printing machine hardware and software

-      Finishing equipment for printing industry

-      Graphics and print process

-      Prepress software: adobe creative suite CS5

-      Page Imposition layout & software

-      How to generate HR PDF files

-      RIP software simular to Harlequien or Adobe CPSI

-      Color management ICC profiles

-      Workflow Esko, Fiery, etc

-      Papers and substrates

"We are always keen to meet talented, energetic team players who wish to share in the goal to continuously raise our performance standards in order to meet the quality, cost, delivery and service requirements of our customers."
Hélène Boehlen - HR Business Partner
Xeikon offers

-      An enthusiastic, ambitious environment in a Service department which plays an important business role for Xeikon

-      A challenging job with direct responsibility towards the customer

-      Intensive training on Xeikon products

-      An internationally operating company, active in innovative digital printing