Country
China China
Departement
Service

Xeikon International designs, produces and sells high quality digital color production printers. Xeikon is a world leader in industrial and commercial printing like commercial brochures, direct marketing, labels and packaging. Recently Xeikon became part of Flint Group. Xeikon’s pioneering products and services will form the foundation of a newly created division to be called Flint Group Digital Printing Solutions. This new division of Flint Group will further broaden the group’s conventional and digital printing solutions, offering a unique proposition of equipment, consumables and services across its global markets.

Job description

You provide 1st line service to the Xeikon customers using advanced digital presses in their production environment. Your goal is to guarantee an optimal functioning of the Xeikon machine, to assure the service levels agreed with the customer and to assist the customer in achieving the best printing quality.

Aiming for customer satisfaction is part of your attitude.

Your working area will be Greater China, with preferred location of Shanghai/Guangzhou/Shenzhen/Hong Kong/Taipei

You are open for occasional Asia Pacific travel.

Once up to a good level as 1st line service engineer, you will be trained further towards Print Consultant and Trainer. In this role, you get additional responsibilities to advice and train customers about digital printing and printing workflow.  You continue to support customers as service engineer during interventions and on phone support. 

 

Main tasks: 

 

  • Phone support on Xeikon machines, finishing equipment and workflow
  • Interventions, scheduled and preventive maintenance at customer’s site to assure high efficiency of the Xeikon engine
  • Site surveys in preparation of a machine installation
  • Support during machine installation till full acceptance of the production line
  • Technical support for workflow and application topics

 

Profile
  • First class technician with a technical educational degree (bachelor) and some years (5 years or above) of experience in machine maintenance, field engineering and/or graphics industry
  • Good practical, up-to-date knowledge of common IT hard- and software
  • Excellent analytic skills and good engineer sense
  • Customer oriented
  • Self-supporting, flexible, stress resistant
  • Cost conscious, pragmatic
  • Able to communicate in English

 

 You can count on preference in case you have understanding of

 

  • Digital press - hardware and software
  • Finishing equipment for printing industry
  • Graphic Arts and printing process
  • Prepress software such as Adobe Creative Suite
  • RIP software
  • Color management , ICC profiling
  • Workflow SW
  • Papers and substrates
"We are always keen to meet talented, energetic team players who wish to share in the goal to continuously raise our performance standards in order to meet the quality, cost, delivery and service requirements of our customers."
Hélène Boehlen - HR Business Partner
Xeikon offers
  • A division of Flint Group, active in innovative digital printing
  • Enthusiastic, ambitious environment in a Service department which plays an important business role for Xeikon
  • A challenging job with direct responsibility towards the customer